Refund Policy
This page summarizes how cancellations and refunds work. It is part of our Terms of Service (§7) — read that for the full terms governing your purchase; nothing here overrides it.
Cancelling a membership
You can cancel your monthly or annual membership at any time through the customer portal, reachable from the game’s membership screen — this opens Paddle’s (our payment provider and merchant of record) hosted portal. When you cancel, you keep access until the end of the period you have already paid for, and you will not be charged again. Cancelling does not automatically delete your account; you can delete your account separately from Profile → Your data inside the game.
Refunds
Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods. If you believe you were charged in error, contact us at support@detectiveredstring.com and we will work with you and Paddle to resolve it.
EU/UK statutory withdrawal right
If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a purchase of digital content. Because access to the game is provided immediately, by starting to play during that period you request immediate performance and acknowledge that you lose your 14-day right of withdrawal once access begins. This does not affect your other statutory rights.
Single-case purchases (discontinued)
Single-case purchases — a one-time payment granting permanent access to one case — are no longer offered as of August 28, 2026. If you bought one before that date, your access continues unaffected, and the same non-refundable rule and EU/UK withdrawal terms above still apply to that purchase.